Privacy Policy

Issued by: UB Source Co., Ltd. (operating under the name “Ojisan Relaxing Station”)
Effective Date: July 2024

1. Introduction

UB Source Co., Ltd. ("the Company" or "we") is committed to protecting the personal data of our customers, employees, and anyone who interacts with us, in compliance with the Personal Data Protection Act B.E. 2562 (PDPA). This privacy policy explains how we collect, use, disclose, and manage your personal data, as well as your rights and how to contact us.

2. Personal Data We Collect

Depending on the services you use, we may collect the following types of personal data:

General Information: Name, gender, date of birth, nationality
Contact Information: Phone number, email address, LINE ID
Booking & Service Usage: Date, time, branch, massage preferences, therapist history, vouchers or packages purchased
Relax Pass Membership: Usage history, package type, payment records
Financial Data: Payment channel, transaction history (excluding credit card numbers)
Online Behavior: Website usage, pages visited, time spent, through cookies and Google Analytics
CCTV Footage: For safety and security at our physical branches

3. Purposes of Data Usage

We collect and use your data for the following purposes:

To provide and manage health and wellness services
To confirm and remind about bookings
To recommend services based on your preferences
To send promotions, events, or newsletters (only with your consent)
To analyze customer behavior and improve service quality
To issue receipts, tax invoices, or related documentation
To maintain security at our branches via CCTV surveillance

4. Data Retention and Security

We retain your personal data only as long as necessary to fulfill the stated purposes or as required by law. Your data is stored securely using both physical and digital safeguards (e.g., passwords, access restrictions).

5. Disclosure of Personal Data

We do not disclose your data to external parties unless:

We have obtained your explicit consent
Disclosure is necessary for:
- Payment gateway providers (e.g., Omise)
- Analytical platforms (e.g., Google Analytics)
- Business consultants or service providers bound by confidentiality agreements
- Regulatory authorities or government agencies under legal obligation

6. Your Rights Under the PDPA

You have the following rights regarding your personal data:

Right to access your data
Right to request corrections
Right to request deletion (under applicable conditions)
Right to withdraw consent at any time
Right to object to data processing
Right to file a complaint with the Personal Data Protection Committee (PDPC)

7. Cookies and Online Tracking

Our website uses cookies to collect user behavior data, such as page visits, session duration, and click behavior, for the purpose of improving the user experience.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Changes to This Policy

We may update this privacy policy from time to time. If there are material changes, they will be announced clearly on our website with the effective date.